Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/5224
Title: Knowledge elicitation in unstructured business processes : the preliminary findings from a case study
Authors: Yip, Jessica
Lee, W. B.
Tsui, Eric
Lui, Cherie
Subjects: Knowledge audit
Anecdote circle
Sense-making
Knowlede elicitation
Knowledge representation
Issue Date: Oct-2011
Publisher: Academic Publishing Limited
Source: Proceedings of the 8th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning (ICICKM) : the Institue for Knowledge and Innovation Southeast Asia (IKI-SEA) of Bangkok University, Bangkok, Thailand, 27-28 October 2011, v. 1, p. 611-616.
Abstract: This paper presents a knowledge audit methodology for unstructured processes, addressing on the phenomenal increase in the number of unstructured knowledge work. The implication of such trend is that organizations are no longer mechanistic entities but networks of complex and interdependent communities whose knowledge cannot be discovered and visualized using the traditional knowledge elicitation and representation techniques. With such argument, the authors developed a knowledge audit methodology exploring on narrative-based knowledge elicitation methods and pattern-detecting knowledge representation methods. The methodology was conducted in an unstructured process of an Information Technology Department (ITD) of a Hong Kong-based company. The results elucidate the complex activities in the studied unstructured process; its associated knowledge flow amongst stakeholders is also revealed for pattern detection. This paper contributes in opening gateway to the investigation of knowledge audit in unstructured processes.
Rights: Copyright The Authors, 2011. All Rights Reserved.
Type: Conference Paper
URI: http://hdl.handle.net/10397/5224
ISBN: 978-1-908272-20-1
Appears in Collections:KMRC Conference Papers & Presentations

Files in This Item:
File Description SizeFormat 
Yip_Knowledge_Elicitation_Unstructured.pdf901.47 kBAdobe PDFView/Open


All items in the PolyU Institutional Repository are protected by copyright, with all rights reserved, unless otherwise indicated. No item in the PolyU IR may be reproduced for commercial or resale purposes.