PolyU IR

PolyU Institutional Repository >
Industrial and Systems Engineering >
ISE Journal/Magazine Articles >

Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/4809

Title: The inter-organizational relationship in a multi-contractor business network
Authors: Hui, Encon Y. Y.
Tsang, Albert H. C.
Subjects: Decision making
Intergroup relations
Uncertainty management
Issue Date: 2006
Publisher: Emerald Group Publishing Limited
Citation: Journal of quality in maintenance engineering, 2006, v. 12, no. 3, p. 252 - 266.
Abstract: Purpose – The purpose of this paper is to present a study on the relationship between the client and the contractor in a multi-contractor business network.
Design/methodology/approach – A model built on transaction cost economics and relational exchange theory is proposed to determine the preferred governance mechanism as a function of fit with the technical environment of facilities management. Hypotheses in the model are tested by means of data collected from a survey of facilities managers.
Findings – It is found that decision making uncertainty has a negative effect on relational norm. On the other hand, a positive relationship exists between asset specificity and relational norm, and this relationship is moderated by risk of malfunction.
Research limitations/implications – As trust and relational norm may be affected by the local culture, validation of the study may be necessary in other cultural settings.
Practical implications – By means of the empirical model, the gap between the current relational norm and the desired relational norm can be determined. With this knowledge, the facilities manager of the client can then plan change initiatives to narrow the gap.
Originality/value – The developed regression equation facilitates objective determination of the preferred relational norm between the client and the contractor in the context of maintenance out-tasking.
Description: DOI: 10.1108/13552510610685093
Rights: © Emerald Group Publishing Limited
Type: Journal/Magazine Article
URI: http://hdl.handle.net/10397/4809
ISSN: 1355-2511
Appears in Collections:ISE Journal/Magazine Articles

Files in This Item:

File Description SizeFormat
Relationship Management.2005.11.15.pdfPre-published version130.85 kBAdobe PDFView/Open
Locate publisher version via PolyU eLinks

Facebook Facebook del.icio.us del.icio.us LinkedIn LinkedIn

All items in the PolyU Institutional Repository are protected by copyright, with all rights reserved, unless otherwise indicated.
No item in the PolyU IR may be reproduced for commercial or resale purposes.


© Pao Yue-kong Library, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong
Powered by DSpace (Version 1.5.2)  © MIT and HP
Feedback | Privacy Policy Statement | Copyright & Restrictions - Feedback