Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/3576
Title: QFD-based curriculum planning for vocational education
Authors: Chan, Yin-ping
Subjects: Hong Kong Polytechnic University -- Dissertations
Vocational education -- Curricula
Clothing trade -- Study and teaching -- China -- Hong Kong
Quality function deployment -- China -- Hong Kong
Curriculum planning
Issue Date: 2010
Publisher: The Hong Kong Polytechnic University
Abstract: In the past two decades, Hong Kong's economic activities have markedly shifted from manufacturing to services. The economic shift has led to a radical change of manpower demand, which has brought great challenges to industrial training. Besides many new jobs created by the services industries, the upgrade from production to provision of services of the manufacturing industries requires new industrial training programmes in order to avoid the occurrence of a skill and knowledge gap. On the surface, it seems to be simply a matter of content rearrangement and material recompilation. However, the new job nature, the changed incumbents' background and the altered use of learnt material indicate that a new curriculum development method is needed in order to design effective industrial training courses for the knowledge-based job incumbents of today's professional services industries. Besides the fact that the traditional solution-driven, teaching-oriented curriculum development method, which is used for skill training, might not be appropriate for knowledge training, the implementation of TQM is also imperative to the industrial training institutions to bring about change so that they may continue to support the manpower development of the industries. In regard to the needs of the industrial training industry, the aim of the study was to adopt the basic principles of QFD, a proven methodology for achieving customer satisfaction and a useful production development technique, to develop an industrial training curriculum development model for enhancing the industry-specific knowledge required by the job incumbents of the service-oriented manufacturing industries in Hong Kong. Firmly adhering to the QFD principles, the model was characterized by the performance-focused and job-incumbent-centred approach. Recognizing the importance of dually meeting the job performance requirements and the knowledge needs of the incumbents, the model emphasizes that both the employers' and individuals' voices have to be carefully listened to and provides a mechanism for appropriately incorporating the voices into the development process so as to yield a curriculum that would satisfy the respective needs of the two parties. In addition to assisting managers to define the "Whats" and job incumbents to identify the important "Hows", the industry training practitioners' job is to synthesize the materials into a coherent curriculum for meeting their needs. Through logical task appropriation, the model creates an all-win situation for the parties concerned. Using the clothing industry in Hong Kong as the ground for study, a quasi-experiment and two field applications were conducted to demonstrate the applicability of the model. In addition to the high customer satisfaction levels (over 82%) recorded for the industrial training curriculum developed using the model, a number of positive comments were received from those who had used the model in empirical studies. All of the data obtained from the empirical studies provided practical evidence for illustrating that the model is useful for developing industrial training curricula. As can be seen from above, the model developed in the course of the study may be used by practitioners to develop curricula for industrial training. In addition, by implementing the process and the method adopted for the model, industrial training institutions will find it possible to implement TQM. Last but not least, the validity of the model supported the applicability of QFD in vocational education and training enterprises.
Description: xx, 346 leaves : ill. ; 30 cm.
PolyU Library Call No.: [THS] LG51 .H577P ITC 2010 Chan
Rights: All rights reserved.
Type: Thesis
URI: http://hdl.handle.net/10397/3576
Appears in Collections:ITC Theses
PolyU Electronic Theses

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