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Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/3201
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| Title: | Service quality in retail banking : a comparative study |
| Authors: | Weerakoon, Mekala Kumari |
| Subjects: | Banks and banking -- China -- Hong Kong -- Quality control
Banks and banking -- Customer services -- China -- Hong Kong
Consumer satisfaction -- China -- Hong Kong
Consumer behavior -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations |
| Issue Date: | 1999 |
| Publisher: | The Hong Kong Polytechnic University |
| Degree: | M.Phil., Dept. of Business Studies, The Hong Kong Polytechnic University, 1999 |
| Description: | 276 leaves : ill. ; 30 cm.
PolyU Library Call No.: [THS] LG51 .H577M BUSS 1999 Weerakoon |
| Rights: | All rights reserved. |
| Type: | Thesis |
| URI: | http://hdl.handle.net/10397/3201 |
| Appears in Collections: | MM Theses
PolyU Electronic Theses
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