Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/3201
Title: Service quality in retail banking : a comparative study
Authors: Weerakoon, Mekala Kumari
Subjects: Banks and banking -- China -- Hong Kong -- Quality control
Banks and banking -- Customer services -- China -- Hong Kong
Consumer satisfaction -- China -- Hong Kong
Consumer behavior -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Issue Date: 1999
Publisher: The Hong Kong Polytechnic University
Description: 276 leaves : ill. ; 30 cm.
PolyU Library Call No.: [THS] LG51 .H577M BUSS 1999 Weerakoon
Rights: All rights reserved.
Type: Thesis
URI: http://hdl.handle.net/10397/3201
Appears in Collections:MM Theses
PolyU Electronic Theses

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