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Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/1500

Title: Adoption of business continuity planning processes in IT service management
Authors: Wan, Stewart H. C.
Chan, Yuk-hee
Subjects: ITSM
ITIL
BCP
Service event correlation
Issue Date: 2008
Publisher: IEEE
Citation: BDIM 2008 : Third IEEE/IFIP International Workshop on Business-Driven IT Management : 7 April 2008, Salvador, Bahia, Brazil, p. 21-30.
Abstract: For any fault of the same severity level, traditional fault discovery and notification tools provide equal weighting from business points of view. To improve the fault correlation from business perspectives, we proposed a framework to automate network and system alerts with respect to its business service impact for proactive notification to IT operations management. This paper outlines the value of business continuity planning (BCP) during the course of service impact analysis, placing particular emphasis on the business perspective in the processes of IT service management. The framework explicitly employs BCP relevant processes in order to identify the relationships between business services and IT resources A practical case in IT operations to illustrate the concept was then conducted.
Rights: © 2008 IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.
This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder.
Type: Conference Paper
URI: http://hdl.handle.net/10397/1500
ISBN: 978-1-4244-2191-6
Appears in Collections:EIE Conference Papers & Presentations

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