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Title: Development of a web-based system for supporting sales in a mineral water manufacturing firm : a case study
Authors: Ngai, W. T. Eric
Cheng, T. C. Edwin
Lee, C. M. Y.
Subjects: Web-based workflow system
Business process re-engineering
Mineral water manufacturer
Issue Date: 11-Feb-2003
Publisher: Elsevier
Source: International journal of production economics, 11 Feb. 2003, v. 83, no. 2, p. 153-167.
Abstract: In this paper, we present the findings of a case study of the development of a Web-based workflow system in a mineral water manufacturing firm for supporting sales management. The system aims at providing assistance in (i) performing efficient dissemination and management of information and sales documents, (ii) ordering and delivering mineral water, and (iii) improving the control processes. A framework for the development of Web-based workflow systems is proposed. The framework is examined and explained in the context of the case study. Finally, the case study illustrates and highlights the benefits and advantages of the system, which provides better support to teamwork as a result of better communication and monitoring, and which reduces sales cycle times.
Rights: International Journal of Production Economics © 2002 Elsevier Science B.V. The journal web site is located at
Type: Journal/Magazine Article
DOI: 10.1016/S0925-5273(02)00324-9
ISSN: 0925-5273
Appears in Collections:LMS Journal/Magazine Articles
MM Journal/Magazine Articles

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