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Title: Critical success factors of web-based supply-chain management systems : an exploratory study
Authors: Ngai, W. T. Eric
Cheng, T. C. Edwin
Ho, S. S. M.
Subjects: Web-based supply chain management systems
Critical success factors
Exploratory factor analysis
Issue Date: Sep-2004
Publisher: Taylor & Francis
Source: Production planning & control, Sept. 2004, v. 15, no. 6, p. 622-630.
Abstract: This paper reports the results of a survey on the critical success factors (CSFs) of web-based supply-chain management systems (WSCMS). An empirical study was conducted and an exploratory factor analysis of the survey data revealed five major dimensions of the CSFs for WSCMS implementation, namely (1) communication, (2) top management commitment, (3) data security, (4) training and education, and (5) hardware and software reliability. The findings of the results provide insights for companies using or planning to use WSCMS.
Rights: © 2004 Taylor & Francis Ltd.
This is an electronic version of an article published in E.W.T. Ngai, T.C.E. Cheng and S.S.M. Ho (2004), Production Planning & Control, 15(6), 622-630. Production Planning & Control is available online at:, the open URL of the article:
Type: Journal/Magazine Article
DOI: 10.1080/09537280412331283928
ISSN: 0953–7287 (print)
1366–5871 (online)
Appears in Collections:COMP Journal/Magazine Articles
LMS Journal/Magazine Articles
MM Journal/Magazine Articles

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