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Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/1077

Title: An empirical taxonomy for logistics service providers
Authors: Lai, Kee-hung Mike
Cheng, T. C. Edwin
Yeung, Andy C. L.
Subjects: Logistics services
Capability
Performance
Cluster analysis
Market segments
Issue Date: Sep-2004
Publisher: Palgrave Macmillan
Citation: Maritime economics & logistics, Sep. 2004, v. 6, no. 3, p. 199–219.
Abstract: The paper investigates the existence of different types of logistics service providers (LSPs) and the relationship of type with service performance. A cluster analysis of survey data from 221 LSPs resulted in the identification of four types of LSPs. A taxonomy was developed that reveals that LSPs are at various stages of development in terms of service capability. The taxonomy highlights the service strategies of different LSP types and their performance implications. In addition, the taxonomy provides insights into the characteristics of different types of LSPs, which underpin different market segments of the logistics service business. Discussions of the use of the taxonomy, to improve LSP service capability and performance, are provided.
Description: DOI: 10.1057/palgrave.mel.9100109
Rights: © 2004 Palgrave Macmillan Ltd.
This is a post-peer-review, pre-copyedit version of an article published in Maritime Economics & Logistics. The definitive publisher-authenticated version K.H. Lai, T.C.E. Cheng and A.C.L. Yeung, An empirical taxonomy for logistics service providers, Maritime Economics & Logistics, 6, 199–219(2004) is available online at: http://www.palgrave-journals.com/mel/journal/v6/n3/full/9100109a.html.
Type: Journal/Magazine Article
URI: http://hdl.handle.net/10397/1077
ISSN: 1479-2931
1479-294x (EISSN)
Appears in Collections:LMS Journal/Magazine Articles

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