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Browsing by Author "Yeung, Andy C. L."

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Issue DateTitleAuthor(s)
Feb-2004 From customer orientation to customer satisfaction: the gap between theory and practiceYeung, Andy C. L.; Cheng, T. C. Edwin; Chan, Ling-yau
Sep-2008 The impact of employee satisfaction on quality and profitability in high-contact service industriesYee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. Edwin
Mar-2007 The impact of specific supplier development efforts on buyer competitive advantage: an empirical modelLi, Wenli; Humphrey, Paul K.; Yeung, Andy C. L.; Cheng, T. C. Edwin
Jun-2005 Relationship stability and supplier commitment to qualityLai, Kee-hung Mike; Cheng, T. C. Edwin; Yeung, Andy C. L.
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