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PolyU Institutional Repository >
Browsing by Author "Yeung, Andy C. L."
Showing results 2 to 9 of 9
| Issue Date | Title | Author(s) | | 2008 | Customer heterogeneity in operational e-service design attributes: An empirical investigation of service quality | Sousa, Rui; Yeung, Andy C. L.; Cheng, T. C. Edwin |
| Oct-2008 | The driving forces of customer loyalty: A study of Internet service providers in Hong Kong | Cheng, T. C. Edwin; Lai, L. C. F.; Yeung, Andy C. L. |
| 2005 | An empirical model for managing quality in the electronics industry | Yeung, Andy C. L.; Cheng, T. C. Edwin; Lai, Kee-hung Mike |
| Sep-2004 | An empirical taxonomy for logistics service providers | Lai, Kee-hung Mike; Cheng, T. C. Edwin; Yeung, Andy C. L. |
| Feb-2004 | From customer orientation to customer satisfaction: the gap between theory and practice | Yeung, Andy C. L.; Cheng, T. C. Edwin; Chan, Ling-yau |
| Sep-2008 | The impact of employee satisfaction on quality and profitability in high-contact service industries | Yee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. Edwin |
| Mar-2007 | The impact of specific supplier development efforts on buyer competitive advantage: an empirical model | Li, Wenli; Humphrey, Paul K.; Yeung, Andy C. L.; Cheng, T. C. Edwin |
| Jun-2005 | Relationship stability and supplier commitment to quality | Lai, Kee-hung Mike; Cheng, T. C. Edwin; Yeung, Andy C. L. |
Showing results 2 to 9 of 9
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