Browsing by Author Yeung, Andy C. L.

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Showing results 1 to 10 of 10
Issue DateTitleAuthor(s)
Dec-2006Adoption of internet banking : an empirical study in Hong KongCheng, T. C. Edwin; Lam, David Y. C.; Yeung, Andy C. L.
Nov-2012Configuring quality management and marketing implementation and the performance implications for industrial marketersLai, Kee-hung Mike; Yeung, Andy C. L.; Cheng, T. C. Edwin
2008Customer heterogeneity in operational e-service design attributes : an empirical investigation of service qualitySousa, Rui; Yeung, Andy C. L.; Cheng, T. C. Edwin
Oct-2008The driving forces of customer loyalty : a study of Internet service providers in Hong KongCheng, T. C. Edwin; Lai, L. C. F.; Yeung, Andy C. L.
2005An empirical model for managing quality in the electronics industryYeung, Andy C. L.; Cheng, T. C. Edwin; Lai, Kee-hung Mike
Sep-2004An empirical taxonomy for logistics service providersLai, Kee-hung Mike; Cheng, T. C. Edwin; Yeung, Andy C. L.
Feb-2004From customer orientation to customer satisfaction : the gap between theory and practiceYeung, Andy C. L.; Cheng, T. C. Edwin; Chan, Ling-yau
Sep-2008The impact of employee satisfaction on quality and profitability in high-contact service industriesYee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. Edwin
Mar-2007The impact of specific supplier development efforts on buyer competitive advantage : an empirical modelLi, Wenli; Humphrey, Paul K.; Yeung, Andy C. L.; Cheng, T. C. Edwin
Jun-2005Relationship stability and supplier commitment to qualityLai, Kee-hung Mike; Cheng, T. C. Edwin; Yeung, Andy C. L.